HR Access - a better service solution

If you currently outsource your payroll to one of the other national providers, you likely struggle with one or more of these service-related problems:

• Feeling like just another company code
• Dealing with slow response times
• Lacking a single point-of-contact to hold accountable
• Left wondering about the status of unresolved issues

A designated HR Access Client Service Manager will help save the day

Delivering unmatched service to our clients is our #1 priority. We're able to deliver unsurpassed service because we invest in serving our clients with a designated Client Service Manager.  

Client Service Managers help eliminate service-related problems
 

• Never again will you fell like just another company code. Your Client Service Manager will get to know you, your unique payroll processing needs, and how to best assist you.

• If your current provider leaves you wondering how long it will take to get a response, or even if you'll get a response to your problem, our client service removes any concern. Clients reach their Client Service Manager or a team member on the first call 9 out of 10 times¹, or you'll receive a return call within 2 hours.

• Your Client Service Manager is directly accountable for your level of satisfaction. So you're assured of prompt, professional, knowledgeable guidance.   

How do our clients rate our service?
 

• 90% Overall Client Satisfaction rating²
• 94% Client Service Manager – Client Satisfaction rating³

^1,2,32010 Annual HR Access Client Satisfaction Survey