HR Access / Client Services
Unmatched Client Service – Our Commitment to You
HR Access is a wholly-owned subsidiary of Fidelity Investments, and delivering world class service is a core belief of both companies. It's our commitment that you and your business will be supported by the most knowledgeable, dedicated people the HR/Payroll industry offers.
How do we deliver great service to you? We invest heavily in our Client Service Managers so they can utilize their industry knowledge to support your business.
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Support Model: Each of our clients is assigned a designated Client Service Manager. This aligned model allows the Client Service Manager to become familiar with your unique processing needs, resulting in a deep understanding of your payroll.
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Highly Trained Client Service Managers: HR Access provides 40+ hours of training per year for our Client Service Managers. Each session includes regular reviews, knowledge checks, and on-the-job application of skills learned to ensure each trainee retains the information presented to them. High levels of training increase response accuracy and improve the turnaround time for your requests.
- Experienced Client Service Managers: Our Client Service Managers have an average tenure of six years, and they put that knowledge to work for your business every day.
The Result?
- Client Satisfaction: Our investment in client service results in industry leading levels of client satisfaction. With quarterly satisfaction scores consistently above 90%, it's a safe bet that you'll be extremely happy too!
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